All products are inspected prior to shipping, so please bare with us as we show products extra affection and positive energy. Once Order is placed it may take 2-5 business days (Business days are Weekdays not weekends or Holidays) to process and verify information before the order is shipped out. Shipping normally takes about 2-7 business days. The processing and shipping times may be delayed during SALES and Holiday times.
Soulful Styles takes serving our customers with great service very serious. If you have any problem, we will try our best to come to a solution, as customer service is our priority. If you have any concern please email us directly or fill out a contact form and we will respond to you within 72 business hours. Thank you.
EXCHANGES & RETURNS
Our products are FINAL SALE! REFUNDS ARE NOT ALLOWED! Due to federal laws regarding health and sanitation NO returns or exchanges. If you notice your product to be defective, or incorrect please contact us at firstname.lastname@example.org IMMEDIATELY within 3 business days. If your item is defective or incorrect we will allow an exchange. We adhere to those strict policies with respect to product returns.
We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unused, undamaged, and in the original shipped condition. All tags and packaging must be included. If our company allows exchange to take your product back, we will notify you and you are responsible for the shipping (if exchange is granted or denied, customer is responsible for shipping) MUST have a tracking number that needs to be emailed to us for your return to be processed. If the defect is Soulful Vibes’ fault we will cover the shipping cost to return it to you. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 3-5 days processing for returns.